Computer and Device support

• • Computer setup, migration, upgrades, diagnostics, repair
  • Phone / Tablet setup, migration, configuration, upgrades
  • Computer memory (RAM) upgrades for more speed while running simultaneous programs
  • Computer Hard Drive & Solid State Drive (SSD) upgrades for faster performance

Software installation, migrations and support

• • Mac and Windows operating system support, upgrades and ongoing maintenance
  • Google Workspace (Gmail, Drive, Docs, etc.) setup, migration and support
  • Microsoft Office (and alternatives) support
  • Installation and support for a wide variety of popular software

Networking setup, diagnostics and repair

• • Setup & configure wireless router, including proper security, guest network, NAT
  • Setup wired network for faster performance than wireless, better security
  • VPN (Virtual Private Network) setup & configuration for out-of-office networking
  • Network diagnostics & troubleshooting (intermittent or persistent disconnection, slow speeds)

Office equipment / peripherals

• • Printer / scanner / multifunction setup and support
  • IP-based business phone system consultation, setup and support

Data sharing / Migration

• • Google / Apple / Microsoft cloud sharing, setup and migration
  • Share your data between two or more computers / tablets / phones
  • Transfer your data to a different or newly-purchased computer / tablet / phone

Audio / Video

• • Setup and troubleshooting home audio systems (including computer / phone / tablet integration)
  • Setup and troubleshooting video/TV systems (including computer / phone / tablet integration)
  • Setup and configuration of professional audio recording systems (“DAW” – digital audio workstation – hardware and software planning, maintenance, optimization, troubleshooting)
  • Setup and configuration of audio interfaces for Guitar, Keyboard, Percussion, MIDI, etc.
  • Planning, configuration, setup and operation of Public Address (PA) systems of various sizes and configurations; knowledge of microphones, preamplifiers, noise gates, compressor/limiters, crossover, amplification, speakers, cabling, etc.

Virtual meeting, live-streaming & remote services

• • Remote support services available via Zoom, Google Meet, WebEx & others
  • Virtual office support via Zoom, Google Meet, WebEx, Teams, etc.
  • Hardware support for most cameras, microphones & audio/video interfaces
  • Experience with advanced virtual meeting hardware Vibe Board and Meeting Owl
  • Live streaming support to most major platforms (YouTube, Twitch, Vimeo, Facebook, etc.)
  • Custom live-stream event setup and production with OBS, Streamyard

Data backup, restore and security

• • Protect your important files from hard drive malfunction with frequent, well-planned backups
  • Set up systems to manage and secure passwords, entry codes, payment methods
  • Protect your computer against viruses, spyware, hacking

Database and User Form/Interface Development

• • Airtable database back-end design and development
  • Fillout form and user interface design and development for registrations, questionnaires, mailing list signups, volunteering, etc.
  • Additional Fillout development using Google Sheets, Slack and/or other app integrations

Plus many other assorted technical issues

For more information about my background and experience, see my resumé

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