Professional Background:
4/1999 – Present: Independent Information Technology Consulting
- On-site and virtual support for software, hardware, network and telecommunications
- Multi-platform computer, tablet and phone support (Mac, PC / Windows, iOS, Android, Linux)
- No-code database (Airtable) design, development and support
- Virtual office computing through videoconferencing, chat and sharing tools
- Live streaming planning, setup, production and support
- Internet security, wireless, firewall planning and setup
- Mac, Windows and Linux server support, planning and setup
- Virus, spyware, malware mitigation and removal
- Disaster recovery planning and implementation (system back up and restore)
- Remote computing implementation and support
- Professional and consumer-grade computer-based audio production, planning, installation and support
9/1997 – 3/1999: System Administrator, NobleQuest, Inc. / Askesis Development Group
Joined startup effort NobleQuest as sole System Administrator. Stayed on through purchase of NobleQuest by Askesis Development Group in September, 1998, eventually being promoted to IT Supervisor.
At Askesis:
- Maintenance of a 50-computer network including MS-Exchange Email, SQL Database and Web servers
- Support for local and off-site remote network users on both desktop and notebook systems
- Planning and execution of recurring secure off-site backups for disaster recovery
At NobleQuest:
- Planning and building network infrastructure for startup internet venture
- Software support and training for developers and designers
- Assembly, maintenance and repair of Linux Email server and PC workstation hardware
- HTML authoring and maintenance of the corporate web site
4/1995 – 9/1997: LAN Administrator, Office of Continuing Education and Public Service at the University of Illinois at Chicago
- Support and maintenance of 25 networked computers, including a file & print server
- Help desk software and hardware support for departmental staff
- Instruction of staff “user groups” to improve utilization of computers and software
- Assistance in design and support of new departmental database
- HTML authoring of the inaugural web sites for two separate University departments
Knowledge & Skills:
- Over forty years of computing experience
- Apple Macintosh operating systems 7.5 to present
- Apple Macintosh server operating systems 10.6 to present
- Microsoft Windows operating systems 3.1 to present
- Microsoft Windows server operating systems NT Server 4 to present
- Numerous Linux operating system varieties
- Assembly, upgrading and repair of various computer hardware, both desktop and mobile
- Setup and support for most common models of phones, tablets, printers, scanners and copiers
- Setup and support for most common routers, wireless, firewall and network devices
- Virtual computing software such as Zoom, Google Meet, Slack and WebEx
- Cloud software suites such as Google for Business and Microsoft Live
- Live streaming and static video services such as YouTube, Vimeo and Twitch
- Knowledge of open source software such as OpenOffice, Mozilla (Firefox, Thunderbird), GIMP
- Solid background in digital audio hardware and audio applications such as Pro Tools, Ableton Live, Cubase, Cubasis, BandLab, Reaper, Ardour, GarageBand
Other:
Ability to learn new technology quickly with or without training. Strong written and verbal communication skills. Effective at translating technical language and concepts into commonly understood terms. Commitment to helping others understand computing and technology. Ability to adapt and find answers to difficult problems through perseverance and research.
Education:
Post-graduate studies in Communications, Technology and Education, Northern Illinois University, Dekalb, IL.
Bachelor’s Degree, Communications, Elmhurst College, Elmhurst, IL.