Professional Background:
1999 – 2026: Technology Consulting
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- On-site & virtual support for computer software & hardware, networking, telecommunications
- Computer, tablet, smart phone operating system support (Mac, PC / Windows, iOS, Android, Linux)
- Computer upgrades, troubleshooting & repair (Mac, PC / Windows)
- Networking (wireless, Ethernet) setup, support & upgrades
- Server support, setup, maintenance (Mac, Windows, Linux)
- Virus, spyware, malware mitigation & removal
- Disaster recovery planning & implementation (system back up & restore)
- Professional & consumer-grade audio hardware & software installation & support
1997 – 1999: NobleQuest, Inc. / Askesis Development Group
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- System Administrator at NobleQuest:
- Planning & installation of network infrastructure for new startup internet venture
- Windows NT Server & Workstation assembly, maintenance & support
- Software support & training for developers & designers
- Assembly, installation & maintenance of Linux Email server
- HTML authoring & maintenance of the corporate web site
- System Administrator at NobleQuest:
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- IT Supervisor at Askesis (acquired NobleQuest 1998):
- Maintenance of a Windows NT network involving 50+ computers
- Administration of Windows NT, Exchange Email, SQL Database & Web servers
- Support for local & remote network users on desktop & notebook systems
- Planning & execution of recurring secure off-site backups for disaster recovery
- Supervision of assistant IT technician
- IT Supervisor at Askesis (acquired NobleQuest 1998):
1995 – 1997: Office of Continuing Education and Public Service at the University of Illinois at Chicago
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- LAN Administrator for 25+ Windows PCs, including a file & print server
- Help desk software & hardware support for departmental staff
- Instruction of staff “user groups” to improve utilization of computers & software
- HTML authoring of the inaugural web sites for two University departments
Knowledge & Skills:
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- Over forty years of computing experience
- Apple Macintosh operating systems 7.5 to present
- Apple Macintosh server operating systems 10.6 to present
- Microsoft Windows operating systems 3.1 to present
- Microsoft Windows server operating systems NT Server 4 to present
- Numerous Linux operating system varieties
- Assembly, upgrading & repair of various computer hardware, both desktop & mobile
- Setup & support for most common models of phones, tablets, printers, scanners & copiers
- Setup & support for most common routers, wireless, firewall & network devices
- Virtual computing support via software such as Zoom, Google Meet, Slack & WebEx
- Support for cloud software suites such as Google for Business & Microsoft Live
- Airtable no-code database design, development & support
- Live streaming & static video services such as YouTube, Vimeo & Twitch
- Knowledge of open source software such as OpenOffice, Mozilla (Firefox, Thunderbird), GIMP
- Solid background in digital audio hardware & audio applications such as Pro Tools, Ableton Live, Cubase, Cubasis, BandLab, Reaper, Ardour, GarageBand
Other:
Ability to learn new technology quickly with or without training. Strong written and verbal communication skills. Effective at translating technical language and concepts into commonly understood terms. Commitment to helping others understand computing and technology. Timely and consistent. Ability to adapt and find answers to difficult problems through perseverance and research.
Education:
Post-graduate studies in Communications, Technology and Education, Northern Illinois University, Dekalb, IL.
Bachelor’s Degree, Communications, Elmhurst University, Elmhurst, IL.